Frequently Asked Questions
What Inks and materials do you use?
We use fully calibrated Canon iPF pigment printers at 2400 dpi. We also offer a selection of media from premium canvas to archival papers. Our canvases are stretched on chunky 45mm pine bars. Unlike many of our competitors our canvases come with a clear protective coating, this guarantees our prints look stunning, are protected from any scuffs and have enhanced lightfastness giving you the piece of mind that your art remains vibrant for many years to come. For more information click on “Our Products”
How much does delivery cost?
We offer a next day consignment charge of £9.00 for our standard product sizes up to 40". Whether you order 1 item or 10 items if they are under 30x40 inches then this applies. If any products are over 40 inches then the courier charge becomes £16 per consignment. We also offer an express 1 - 3 working day turnaround sevice which has an additional charge of 12% of the product price. Delivery Monday-Friday is standard but if you require a Saturday delivery then this option is 16.
How long from posting till I receive my print?
We send all our orders by 24 hour insured courier so that they reach you quickly and safely.
What time will my Print arrive?
You will receive a text or email with tracking for your order. DPD provide a 1hr time slot window whereas Parcel Force supply a 2hr window. Please ensure you supply a mobile number to receive the text updates. If you need delivery for a certain time, please enter this in the special instructions and we will do all we can, but charges may apply.
How do I know when my Print has been sent to me?
You will receive an automated email & text confirming your package has been despatched to you, it should reach you next working day. You can also login to the DPD or Parcel Force websites enter your RC number and you should see the progress of your parcel.
Does someone have to be in at the delivery address?
As your print will arrive by courier we do require that someone is there to sign for the parcel so sometimes it may be useful to give us your work address or a friends address if you are not likely to be about during the day.
How are the products packed?
All our products upto 40 x 30 inches are supplied in custom made presentation boxes and then packed in special double walled cardboard boxes. Our Photographic/Fineart prints are supplied flat where possible, larger prints are rolled into rigid print tubes.
Do you have a showroom?
Yes, you are welcome to come down to our showroom in Croydon and see our full range of products available. We also regularly attend various shows throughout the year to register to receive updates on these.
Do I need an account to order?
Yes, simply register for an account (link at top of the page) and we will approve this within 24hrs. This will give you a username and login so you can access the system and place your orders online.
How do I upload a photo?
It is very easy! Just go to the home page or upload page and click on the browse tab and a window will appear choose which image you wish to upload and click on the upload tab and see it appear on our customise page.
Is my digital photograph good enough quality to use?
We will check and report back to you. If you need help, we use genuine fractal software to enlarge images, this uses highly addvance pixel enlargement techology to ensure your image remains as sharp as possible. If there is a problem with your image we can not correct we will contact you immediately to discuss what can be done.
My picture is not in a digital format?
No problem, please post us your original, we will do a hi resolution scan and send it back with your canvas order. Please contact us before sending your picture so we can expect a package.
Will the colours I see on screen be the same as what's printed?
We cannot guarantee this as individual monitor settings can vary. If there is a particular colour match you need please contact us for more info (you will need either a pantone or a colour swatch to post to us). At your request we can also send you out a digital printed sample of you image on professional proofing paper. There is normally a small charge for this service.
What can be done about datestamps and red eye?
Our designers will automatically contact you prior to removing any date stamps and red eye wherever possible. There is normally no charge for this service.
How do I care for my canvas?
To help maintain and increase the lifespan of your canvas we put a Giclee varnish on every order, this makes it far more durable and can be wiped lightly with a damp cloth. Although our varnish protects against UV light It is best not expose your print to continuous, strong sunlight This Giclee varnish also protects the canvas against mild scratches and knocks.
Do you supply to trade?
Yes, But you must have a trade account which you can setup very easily online or by contacting us on 020 3212 2024. We offer many discounts to trade customers depending on quantiy ordered.
How do I use my Gift voucher or discount code?
You will find a special promotional code box on the shopping cart page, enter your unique voucher code and the amount will automatically be deducted from your total at the CHECKOUT. Gift vouchers are only valid for 12 months after purchase.
Can I place an order and arrange for it to be sent to another address?
When entering your personal details you will be given an opportunity to say whether you wish to use your own address or supply a different delivery address.
What about my personal details?
Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request.
How secure is the website?
Our Customers can pay with all major debit and credit cards as well as PayPal. This process has leading fraud models, address verification and card verification checks, 128-bit SSL and powerful encryption. Our shopping cart is managed by Roman Cart for extra security and simplicity.
What is the policy on returned items?
You should keep all packaging and/or artwork as found and notify us within 48hrs of the item arriving in damaged condition to be eligible for a claim & exchange.
Is there a contact telephone number I can call?
You can contact us on 020 3212 2024 during office hours which are Monday – Friday 8:30 – 5:30pm.